FAQs

1. Visit the File a Claim page on aflac.com
2. Choose from the list of plans and follow the instructions.
3. Complete and upload your HIPAA authorization, claim details and documents, and direct deposit information.
4. You’re all set! Aflac will review your information and act promptly to resolve your claim.

Claim forms are available online at aflac.com. A PDF version of the appropriate claim form can be downloaded here using Adobe Acrobat Reader. Please read and follow the detailed instructions for each application form, making sure to complete it in its entirety and signing where requested. If you have questions or need help completing a form, call our Customer Service Center at 1.800.992.3522.

The Service Request Form is available at aflac.com to request any of the following:

• Beneficiary change
• Name change
• Address change
• Ownership transfer

If you terminate employment with your employer, you may opt to continue your current Aflac group plan on an individual pay basis with certain stipulations. See the plan for details.

If you continue your Aflac coverage on an individual basis, you’ll have four payment options: monthly electronic draft from your banking account, quarterly, semiannual, or annual direct billing. An electronic draft is available for monthly payment only. Notices will be generated for premiums paid quarterly, semiannually, or annually when due.