How to File a Claim

Aflac Insurance Claims

File a Claim Online

  1. Visit the File a Claim page on
  2. Choose from the list of plans and follow the instructions.
  3. Complete and upload your HIPAA authorization, claim details and documents, and direct deposit information.
  4. You’re all set! Aflac will review your information and act promptly to resolve your claim.

File a Claim via Fax or Mail

Claim forms for Aflac’s plans are available online at A PDF version of the appropriate claim form can be downloaded using Adobe Acrobat Reader. For assistance please call a customer service representative at 1.800.992.3522. Claims can be faxed to 1.877.442.3522.

Aflac Insurance Service Request Form

The Service Request Form is available at to request any of the following:

  • Beneficiary change
  • Name change
  • Address change
  • Ownership transfer

Still Have Questions

For additional information, please contact an Agent!