File a Claim Online
- Visit the File a Claim page on aflac.com
- Choose from the list of plans and follow the instructions.
- Complete and upload your HIPAA authorization, claim details and documents, and direct deposit information.
- You’re all set! Aflac will review your information and act promptly to resolve your claim.
File a Claim via Fax or Mail
Claim forms for Aflac’s plans are available online at www.aflac.com. A PDF version of the appropriate claim form can be downloaded using Adobe Acrobat Reader. For assistance please call a customer service representative at 1.800.992.3522. Claims can be faxed to 1.877.442.3522.
Aflac Insurance Service Request Form
The Service Request Form is available at aflac.com to request any of the following:
- Beneficiary change
- Name change
- Address change
- Ownership transfer
